While the methodology was accepted as robust it was decided that further work was required to look at a larger sample of cases. This should be completed early in 2002/03. The Agency completed a project during the year creating a model for calculating the unit costs of its main valuation activities. This model is now being maintained and updated and the unit costs will be monitored as a further means of measuring efficiency. The model will also allow the Agency’s management to assess the impact of any proposed changes in the organisations cost base in the future. It will further facilitate the calculation of unit costs for support functions to feed into planned benchmarking exercises where appropriate. In general workload levels over the period have largely followed the trend predicted at the start of the year, with Fair Rent casework reducing by 12% as expected.
The main exception to this has been a fall in Pre-Tenancy Determination, which was not anticipated when our original forecasts for the year. were prepared but this may have occurred as a result of the improved speed of processing of Housing Benefit cases therefore removing demand for PTSd. The observed gentle decline in Housing Benefit casework, against 2000/01 levels, does not fit with the forecast model of continued growth in this sector. view detail: Enact Conveyancing Brisbane
When broken down regionally it can be shown that the decline can mainly be attributed to a considerable fall off in the Southern and Northern Regions during the last couple of months of 2001/02. Performance against key secretary of state targets over the last year has again been phenomenal. Not only did we better all 10 of our Secretary of State service delivery targets at National level, but each Region also achieved all 10 of the targets. Nationally, more than 98% of all cases were cleared within statutory time limits, and almost 95% of all cases were cleared within the Secretary of State target times.
Additionally the Agency has cleared 4,700 more cases than it received in 2001/02. This is a trend that we hope to continue in future years however with a surplus of only 17,000 outstanding cases at 31 March 2002 the anticipated rate of reduction will not be as notable as the 30,000 and 20,000 reduction in cases we had achieved in previous years. Within the year the Agency has closely followed the legal developments of an appeal case (Dinsdale et al) which brought about a radical review, by the Agency, of how our ‘areas of valuation’ (localities) are determined.